Deseret Glass
Deseret Glass LLC Terms and Conditions
Effective date: September 30, 2026
1. About These Terms
These terms apply when you:
- use www.deseretglass.com,
- request a quote,
- call or text us, or
- sign up for our text messages.
By using our website or requesting a quote, you agree to these terms. Our Privacy Policy explains how we handle your information. Work on your vehicle is also covered by the invoice you receive with your service.
2. Eligibility
You must be at least 18 years old to request service or sign up for our text messages.
3. Quotes and Pricing
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Quotes are estimates. They are based on the vehicle and damage information you give us.
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We confirm your final price before work begins. The price may change if:
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your vehicle has different glass or features than described, such as rain sensors, heated glass, or a heads-up display,
the damage is different than described, or - the vehicle manufacturer requires ADAS camera calibration.
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- Quotes are valid for 48 hours. Glass prices and availability change, so quotes older than 48 hours may need to be updated.
- Insurance. If insurance is paying for the work, your coverage and deductible are decided by your insurance company.
4. Scheduling
- We are a mobile service. Please make sure your vehicle is at the scheduled location, at the scheduled time, in a spot where we can safely work.
- We may reschedule because of weather or other conditions that would affect the quality or safety of the work.
5. Our AI Assistant
- Some calls and text messages are handled by an automated AI assistant. Calls are recorded and transcribed.
- If you ask whether you are speaking with a person or an automated system, we will tell you.
- The assistant can make mistakes. If something it tells you conflicts with your final quote or invoice, the final quote or invoice controls. If anything the assistant tells you does not look right, contact us.
6. Text Messaging Program
Program name: Deseret Glass
Service messages. When you request a quote and check the service consent box, you agree to receive calls and text messages about your quote and service. These may include automated messages and calls using an AI-generated voice. They cover:
- quote follow-ups,
- scheduling and appointment reminders,
- technician arrival updates,
- invoices and payment links, and
- service follow-ups.
Marketing messages. If you also check the separate marketing consent box, you agree to receive marketing text messages, such as special offers and promotions. These may be sent using automated technology.
Terms for all text messages:
- Consent. Consent to receive messages is not a condition of purchase.
- Message frequency. Frequency varies.
- Rates. Message and data rates may apply.
- Opting out. Reply STOP at any time to stop receiving text messages. You will receive one confirmation message, and no further texts will be sent unless you opt in again.
- Help. Reply HELP for help, email support@deseretglass.com, or call 385-444-7428.
- Carriers. Carriers are not liable for delayed or undelivered messages.
- Privacy. See our Privacy Policy for how we handle your mobile information.
7. Using Our Website
- Website content is for general information. It may contain errors, and we may change it at any time.
- Do not misuse the website. That means no submitting false information, no attempting to hack or disrupt the site, and no scraping its content.
- Our content is ours. The website’s content, logos, and branding belong to Deseret Glass and may not be copied for commercial use.
8. Limits on Our Liability
Our website and the information provided by our AI assistant are provided as-is. We are not responsible for losses caused by the website being unavailable or by errors in website content. This section does not limit:
- our responsibility for work we perform on your vehicle, or
- anything Utah law does not allow us to limit.
9. Disputes and Arbitration
9.1 Contact Us First
If you have a problem, contact us at support@deseretglass.com. Describe the issue and what you are asking for. We will both try in good faith to resolve it within 30 days before either of us starts arbitration.
9.2 Arbitration Instead of Court
Any dispute between you and Deseret Glass is resolved by binding arbitration, not in court. This includes disputes about our website, quotes, calls, text messages, or services. The arbitration will be:
- run by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with fees paid as those rules provide (under them, the business pays most of the costs),
- decided by one arbitrator, and
- held by phone, by video, or in the county where you live.
9.3 Small Claims Court
Either of us may bring a qualifying claim in small claims court instead of arbitration.
9.4 No Class Actions
Disputes are resolved only on an individual basis. Neither of us may bring or take part in a class action, class arbitration, or representative action. If this paragraph is found unenforceable for a claim, that claim goes to court, not to class arbitration.
9.5 No Jury Trial
You and Deseret Glass each give up the right to a jury trial.
9.6 Governing Law
The Federal Arbitration Act governs this section. Utah law governs the rest of these terms. Any court proceeding allowed by these terms will be in Utah state court.
9.7 This Section Continues
This section still applies after your service is complete.
10. Changes to These Terms
We may update these terms. The current version will always be posted on this page with its effective date. Changes to Section 9 will not apply to disputes we already knew about before the change was posted.
11. Contact Us
Deseret Glass LLC