Deseret Glass LLC Privacy Policy

 

Effective date: September 30, 2026

 

1. About This Policy

Deseret Glass LLC ("Deseret Glass," "we," "us") provides mobile auto glass repair, replacement, and ADAS calibration services. This policy explains what information we collect, how we use it, and who we share it with when you:

• visit www.deseretglass.com,

• request a quote,

• call or text us, or

• use our services.

 

2. Information We Collect

We collect information you give us and information we need to do the job:

• Contact information: name, phone number, email address.

• Service address: where you want the work done, such as your home or workplace.

• Vehicle information: year, make, model, VIN, and photos of the vehicle or damage.

• Insurance information: insurance company, policy number, claim number, and related claim details.

• Call and text records: recordings and transcripts of phone calls, and the content of text messages.

• Payment information: billing details. Card payments are handled by our payment processor, and we do not store full card numbers.

• Website information: device and browser information and how you use our website, collected through cookies and similar tools (see Section 7).

 

3. How We Use Your Information

We use your information to:

• respond to quote requests and schedule service,

• perform the work, including warranty service,

• bill you or your insurance company and process claims,

• send service messages, and marketing messages if you've agreed to receive them,

• keep records required for our business, tax, and legal obligations, and

• measure and improve our website and advertising.

 

4. Phone Calls, Text Messages, and Our AI Assistant

Some calls and text messages with Deseret Glass are handled by an automated AI assistant, operated for us by a service provider. The assistant can answer questions, provide quotes, and schedule appointments.

• Calls are recorded and transcribed. We use recordings and transcripts to provide service, keep accurate job records, and resolve questions or disputes.

• You can ask if you're talking to AI. If you ask whether you are speaking with a person or an automated system, we will tell you.

• You can ask for a person. If you'd prefer to speak with someone directly, say so on the call or email support@deseretglass.com.

Our AI service provider processes call and text information only to provide these services to Deseret Glass.

 

5. Text Messaging (SMS) Terms

Service messages. When you request a quote on our website and check the service consent box, you agree to receive calls and text messages from Deseret Glass about your quote and service. These may include automated messages and calls using an AI-generated voice. Service messages include:

• quote follow-ups,

• scheduling and appointment reminders,

• technician arrival updates,

• invoices and payment links, and

• service follow-ups.

Marketing messages. If you also check the separate marketing consent box, you agree to receive marketing text messages from Deseret Glass, such as special offers and promotions. These may be sent using automated technology. We send marketing messages only to people who have checked this box.

 

Terms for all text messages:

• Consent. Consent to receive messages is not a condition of purchase.

• Message frequency. Frequency varies.

• Rates. Message and data rates may apply.

• Opting out. Reply STOP at any time to stop receiving text messages. You'll receive one confirmation message, and no further texts will be sent unless you opt in again.

• Help. Reply HELP for help, email support@deseretglass.com, or call 385-444-7428.

• Carriers. Carriers are not liable for delayed or undelivered messages.

• Privacy of your mobile information. We do not share your mobile number with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

 

6. How We Share Information

We share information only as needed to run the business:

• Insurance companies and claims administrators, to file and process claims for work on your vehicle.

• Service providers that work on our behalf. These include our AI call and text provider, job management software, payment processor, phone and text carriers, and website hosting.

• Advertising and analytics providers (Google and Meta), as described in Section 7.

• As required by law, such as in response to a subpoena or to protect our rights.

• If the business is sold or reorganized, customer records may transfer to the new owner under the same protections.

 

We do not sell your personal information.

 

7. Cookies, Analytics, and Advertising

Our website uses cookies and similar tools from:

• Google Analytics, to understand how visitors use the site.

• Google Ads and the Meta Pixel, to measure our advertising and show our ads to people who have visited our site.

Contact matching. When you submit a quote request, these tools may send your email address and phone number to Google and Meta in an encrypted (hashed) form. They use it to match your request to their accounts. That lets us measure which ads led to quote requests and improve who sees our ads.

You can:

• block or delete cookies in your browser settings,

• manage ad preferences through Google's My Ad Center and Meta's Ad Preferences, and

• use Google's Analytics opt-out browser add-on.

 

8. How We Protect and Keep Information

We use reasonable safeguards to protect your information. No system is completely secure. We keep job, warranty, and insurance records as long as needed to honor our warranties, handle claims, and meet tax and legal requirements. After that, we delete or de-identify them.

 

9. Your Choices

You can ask us to see, correct, or delete the personal information we have about you by emailing support@deseretglass.com. We may need to keep certain records, such as invoices and insurance claim records, where the law or an open claim requires it.

 

10. Changes to This Policy

We may update this policy. The current version will always be posted on this page with its effective date.

 

11. Contact Us

Deseret Glass LLC
support@deseretglass.com
385-444-7428
www.deseretglass.com